[Irvine, California] – April 15, 2024 – iTrustCapital has won a Stevie® Award in the Achievement in Customer Experience category at the 18th Annual Stevie Awards for Sales & Customer Service.
We’re proud to announce we received an award for outstanding 'Achievement in Customer Experience' at the Stevie Awards 2024. This Stevie Award is one of nine distinct programs that recognize excellence in the workplace globally. They receive entries from more than 70 nations, with over 12,000 entries each year, and involve more than 1,000 professionals worldwide in the judging process.
“We are honored to receive a Stevie® Award, a distinguished recognition of our unwavering commitment to our clients and our continuous excellence in customer service and innovation in the financial technology sector," says Kevin Maloney, CEO of iTrustCapital. "This accolade is a tribute to our team's hard work and the trust our clients place in us every day."
Since our inception, we have continuously pushed boundaries to redefine standards in the self-directed IRA industry, particularly by elevating our client service experience. This dedication is echoed by our impressive ratings: 4.8 on both Google and Trustpilot from over 3000 reviews, highlighting our standout in-house client experience team. These reviews consistently praise our responsive, knowledgeable support, reinforcing our commitment to exceptional service.
Our approach eliminates commissioned sales tactics in favor of a dedicated, non-commissioned Client Experience team that focuses on genuine support, not sales. This commitment to personal attention and real human interaction is intrinsic to our culture, emphasizing client satisfaction above all else. No other company in the space provides the level of support that we do, making each client feel truly valued.
About The Stevie Awards
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.
About iTrustCapital
iTrustCapital is a leading digital asset IRA software platform that enables clients to buy and sell cryptocurrencies and physical precious metals directly through tax-advantaged retirement accounts. iTrustCapital eliminates the costly inefficiencies and outdated processes of previous IRA models, opening the door for investors to safely, simply, and legally move money from their retirement accounts into crypto assets and the precious metals market. With a focus on innovation and customer service, iTrustCapital provides a user-friendly software platform with 24/7 accessibility, allowing clients to easily access the markets.
Legal Disclosure:
Cryptocurrencies are a speculative investment with risk of loss. Some taxes and conditions may apply depending on the type of IRA account. iTrustCapital does not provide legal, investment or tax advice. We recommend seeking the advice of a qualified legal, investment, or tax professional.
iTrustCapital makes no representation or warranty as to the accuracy or completeness of this information and does not have any liability for any representations (expressed or implied) regarding information contained in, or for any omissions from, this document or any other written or oral communications transmitted to the recipient in the course of its evaluation.
iTrustCapital disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this information, which is provided as is, without warranties.
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