iTrustCapital Reviews
Don't just take our word for it, our reviews tell the story.
Steven Orcutt on Google
Problem solved...Thanks Romeo
Xavier Crespo on Google
albert kennedy on Google
Friendly, very conversational and goes out its way to explain things in plain english
Neil Stanley on Google
Im not a whale by any means. Maybe a blue fin tuna or sea bass but every time I get off the phone with Jonathan, my main dude at iTrust, I feel like one. I can call and if he's busy, within less than an hour he's calling me back. I really really appreciate being able to speak to a living entity and discussing my mediocre and growing accounts and my investment retirement dreams.
Thomas Shalar on Google
Chad that's great ... Answered all my questions ... Help me with my issue pretty quickly
Earl Holmes on Google
I truly appreciate the setup experience with Rafiel he coached me through and explained everything Iam ready lets go. He was very patient
Kenneth Finister on Google
Great customer service
phuerta78 on Google
Brenden truly goes above and beyond! He has helped me and my family get onboarded seamlessly. Highly recommend
Gary Martin Hays on Google
Outstanding customer service by Ayrton Svenson helping me navigate the iTrust Capital site and move some funds from Coinbase. I appreciate your efforts!
Nate on Google
Abby Castillo was very professional and a pleasure to work with. Alyssa Ebner has done a wonderful in processing my requests in a timely manner. Very polite and professional. This company is great! Bryce went above and beyond in his customer service today. I really appreciated his demeanor and knowledge. Jimmy helped me with a distribution of funds in a very efficient and polite manner. I highly recommend this company and their associates have always behaved in a very expedient and effective manner.
Grant Homola on Google
Eric Miller on Google
iTrustCapital was wonderful to work with. It was simple, transparent, and straight to the point. Within days I was holding crypto in an IRA.
byron herrera on Google
Knowledgeable and willing to help, Happy to work with him
Mark Roberts on Google
Jett provided excellent information clearly and succinctly.
Tony Gatewood on Google
Fast and accurate. Super helpful.
jp50hsb on Google
Answered all my questions..very nice Jimbo walked me through the trades and explained everything thank you
Don on Google
jeff harris on Google
A+ service!
Wilson WOLM on Google
Mike Price on Google
They will help you set it all up. Great group.
Patrick Shannon on Google
Customer support walked me through a Roth IRA fund transfer and made the process simple.
Stephen L on Google
No was great and was very accommodating with my time zone I was in. Mo went above and beyond what was expected. Issue resolved - thanks Mo. Hint: Hire more Mo’s 😊
Jennifer Hysinger on Google
This is Trent Hysinger and I want to compliment and praise Julian for the magnificent help he gave me. He worked with me to get on the new Q platform and was super patient and kind. Thank you for your help and just know how grateful I am for it!!!
Patricia McBride on Google
Lucas, you were awesome today you were a pleasure to talk with and you helped me so much thank you
Margo O on Google
iTrust offers a great product and excellent service. They are informed, helpful and responsive. I spoke with Shawn Noad today and he was so kind, knowledgeable and helpful. I am thrilled that iTrust offers this IRA product!
Shaman Vitki on Google
I love this company and the products they offer. The personal customer service is a huge plus! Ayrton was really helpful in answering my questions on “Q”
John Weldon on Google
Jonathan was very good at answering all my questions professionally .
Lisa Littell on Google
Grateful for the awesome support!!
DeMario Simmons on Google
It was a pleasure talking to a real person. Bobby helped me understand what Q was and helped me solve the reason for my primary call. It’s was nice to know we both have been in crypto for about the same amount of time and it feels good knowing you’re not alone.
steve mowry on Google
Alix was very helpful and patient while helping me Get the account set up
Armando Pardillo on Google
Jonathan Is a very personable and intelligent young man. He patiently heard all my concerns and questions and gave me clear answers. He guided me in the right path concerning my issues. I highly recommend him as a good source of information.
Jeff Ely on Google
Romeo was very helpful pointed something’s that I had not considered and explained them well.
David Van Wart on Google
Very informative and helpful, superb customer service.
Melinda Montez on Google
Jonathan was kind, knowledgeable and patient. He provided phenomenal service and is a great asset to your company!
Lawrence White on Google
iTrust Capital representative Shawn is professional, knowledgeable, and helped me understand Quant capabilities. Shawn was customer oriented while answering my questions. I appreciate him. iTrust Capital is fortunate to have Shawn on the team. I highly recommend iTrust Capital to others regardless of your investment knowledge. Thank you Shawn.
Garrett Broussard on Google
Romeo was very patient and very knowledgeable. What else can u ask for Excellent
Michael Musgrove on Google
George Koury on Google
Always able to speak with a live person. Jonathan have clear answers to my questions in a professional and friendly manner.
Kelsey McLaughlin on Google
Bobby was a pleasure to work with and always followed through. I would definitely work with him again.
Herb on Google
I just spoke with Romeo and he cleared up a question I had and then also introduced me to the new AI investing solution they are offering at no monthly charge until the first of next year! Sounds like a good chance to try a new thing that so far, rumors have, it is doing a great job. Thank you Romeo for your assistance and professionalism!
Abby on Google
I have had a great experience on the phone with Romeo DelaVictoria at iTrustCapital yesterday and today. What seems overwhelming to me trying to manage was made simple and easy by Romeo. He walked me through every step patiently and clearly. Thank you Romeo!
Shawna Perryman on Google
Knowledgable, proffessional, and incredibly kind.
Brian Mickens on Google
Great Customer Service he followed up with me to make sure my Roth IRA was transferred
Daniel Bristow on Google
Everyone was extremely helpful and eager to answer all of my questions.
Christian Holland on Google
Jonathan was a great help to me at iTrust. As I was transferring funds to iTrust from Schwab, Jonathan answered my questions clearly and with great courtesy.
brandon tweeton on Google
Jimbo is awesome to deal with. He had a lot of answers, also could lead me to someone if he didn't know. Never sugar coated anything, just straight forward and willing to help with anything. A+ in my book! Looking forward to working with and learning from the whole team.
Dante Will on Google
Very helpful and professional!
David Cross on Google
I was very satisfied with the professional assistance that I received from both Rafael and Ayrton Svenson. Thank you
JauJuan Ham on Google
Marcel Anderson on Google
Marie on Google
David was able to answer all my questions
Scott Love on Google
Romeo is very helpful when I called. He presented excellent information that was relevant to my rollover. This is why I use this service!
Steve Miller on Google
johnithan very helpful
Tere Sarduy on Google
Excellent customer service! Romeo was friendly, professional, and very helpful.
Robert Ellingsen on Google
Great customer service. Friendly, and solved the issue.
Joseph Dispenza on Google
This is probably the third time I’ve had to contact I trust because I’m not as sharp on the computers I should be and I’m always running into problems and then every single time fixes them as a matter fact, he remembered me from the last time I called probably two weeks ago today again efficient fast doesn’t make you feel Like you’re not on your ball or you’re not sharp he actually makes you feel proud that you’re working with. I trust if you ever call and you get Ben, you’ll be satisfied actually more than satisfied you’ll be thrilled.be happier with Ben in his service.
Dale Vogel on Google
Did I mention how efficient support was? If the on boarding website doesn’t look clear or it isn’t asking you for the obvious information just call support. They’re right there for you and it saves you time to talk to somebody for five minutes, rather than spending a half hour trying to figure out if it actually worked.
Gino on Google
David was quick got my resolution.
Jackson Owen on Google
Lucas Nguyen at iTrustCapital was very helpful in setting up a ROTH conversion. ITrustCapital has great customer service. Thank you, Lucas!
Tara Setzer on Google
Customer service was fantastic and Jonathan was a great help!
Terry Gheta on Google
I absolutely love I trust so nice to be able to talk to somebody. Jonathan has been my Contact person and he has done a great job for us. I’ve been with him for over nine years now.
Jerry Decker on Google
Very informative!! And professional! Honestly I believe name is Francisco?? Wish I had this young man on my payroll!! Excellent thorough! Well spoken and a pleasure to engage!!
Darin Matsuno on Google
The iTrust staff are always friendly and knowledgeable. Always helpful. My most recent interaction with Rafael Barraza was very helpful and was handled in a timely efficient manner.
Dinaa Alcocer on Google
Jonathan was very helpful in assisting me with adding a second authentication to my account.
Elena Bolton on Google
Great customer service experience!
Doug Masi (Sunshine Innovations) on Google
Helpful in answering questions on new account
Riz Ali on Google
Shawn was great. Very calm. Thanks
Garrison Wise on Google
Brent Stafford on Google
David was both knowledgeable and helpful for me, a beginner!
Todd Goatley on Google
Right out of the gate, Chris Lee is an excellent customer support representative. Very knowledgeable and helpful.
Michael Pirtle on Google
The Customer Support is exceptional. Lucas was awesome. He was able to address my funding and trading questions professionally, and also very knowledgeable about the various products and services offered. I will definitely recommend iTrustCapital to my family and friends.
Philip Schreiber on Google
Diana Flores on Google
Mo was extremely helpful!
Eric Silvas on Google
Ayrton was great to work with. Very patient with a stressful process. Thank yo
Benjamin Paul on Google
Great to be able to talk to someone right away. You don’t get that very often anymore. Also my rep was very helpful!
SHERRY FICARRA on Google
Great customer service. I’ve had an account with Itrust for several years and today was the first time I actually called there. My wait time was less than a minute. I spoke with Bobby and he was awesome! Super nice, explained everything in detail and gave me his direct number if I ever need anything in the future. Highly recommend!
Douglas Koby on Google
Excellent service!
Michael LaGrasta on Google
Brendan Lee was very informative and helped me resolve my IRA Contribution questions for 2025. Brendan helped me become aware of.the proper paperwork that needed to be filled out for an early withdrawal. He also involved his support team to make the process more efficient get my withdrawal within days. Much appreciated Brendan. You are truly professional. Mike L
Becky Koelzer on Google
Super nice staff. Thank you Rafael Barraza for easy and painless transaction/ service . Very detail and calm.
Marco Jimenez on Google
Had a call with Romeo D.about my new account he was very helpful and understanding. Great job Romeo keep up the good work. Thanks
Carmen Manjarrez on Google
Alex guide me through the process of transferring my XRP to my i trust portfolio . I'm not fast with the technology, but Alex was really paciente with me and took the time to walk me through. Thank you very much!
Randy on Google
David was very helpful with solving my issue, and he also told me about the new Q platform. Thanks, David.
Terry Ley on Google
He was great! Helped me do what I needed to do. Very patient!
Rick Lamark on Google
Got all my questions answered Jonathan was awesome
William REUWER on Google
Great experience
Mike Warner (Mike17) on Google
We received calls from itrustcapital representatives advising us of the transfer process and offering to assist. All went well. I was and am impressed with the knowledge and service from Raphael and David Mike
Daniel Spring (Springer) on Google
Great service on initial account setup. Thank you Jonathan
Dotun Ibiwoye on Google
Great. Communication and break-down of services was top-notch by Romeo
Jamilah on Google
OMG!! Lucas once again helped me transfer my crypto from Robinhood into my ITrust Capital account. He's extremely kind and polite and professional. I will continue to reach out to him for help because of his professionalism. Thanks ITrust Capital you have wonderful staff.
Anthony Cipolletti on Google
Jimbo was great and he should me how to use Q within my Roth IRA.
Moji ojo on Google
Rafel,spoke with me with a great understanding. Very professional and patient with me all the way.
Stella Pineda on Google
Alex was very helpful and patient with me I appreciate staff that care to do that.
Ed P on Google
Spoke w/ Jonathan at iTrustCapital today. He answered all my questions and was knowledgeable about the product offerings. I self custody a small amount of assets but their custody services are top notch. Overall. Nothing bad to say. It's all good.
John Chalk on Google
The ITrust Capital account representative, Jonathan Kim was professional, knowledgeable and quickly answered my questions. Kudos & best regards; John C.
Jeff Tessitore on Google
Jett provided excellent customer service on my ITrustCapital account.
Jessica Moore on Google
ITrust Capital has the best customer service! Always friendly and helpful agents. Today I had to call with several issues that needed to be updated, changed or created and Romeo received my call. He was exemplary! He was helpful, kind, patient and fully knowledgeable of every question I had! In this era of automation and AI, being able to have a phone call answered by a live person and receive this kind of help so quickly is wonderful!!! Thank you for the great service ITrust Capital and Romeo!!
Michael McPherson on Google
David was excellent. Very patient with a novice like me. This kind of quality service is what builds confidence in your company. Look forward to doing more business in the future.
Annie Prado on Google
David was extremely helpful when I was having trouble sending funds to my account. He walked me step by step on what to do to get my account funded.
Donn Bacon on Google
just got off the phone with Jonathan and I couldn't be more impressed. I have both a Secure Custody account and a Traditional IRA, each in quantitative strategies, and I wanted to get them positioned so I can work toward a Roth. Jonathan took the time to walk me through exactly what needed to happen, step by step, in plain language. He was knowledgeable, patient, and clearly cared about getting me on the right path. It's rare to get this level of clear, confident guidance on a call. Thank you, Jonathan! You made a complicated process feel simple. I'd recommend iTrustCapital to anyone, and I'd ask for Jonathan by name.
Stac 70 on Google
I spoke with Rafael at ITrust. He was very informative and knowledgeable. Thank you for your excellent service.
DR OSSIL V MACAVINTA on Google
Awesome service
Holbrook Mahn on Google
In setting up, my ITrust Capital account, I was fortunate to receive help from a customer service representative named Romeo. He was very knowledgeable, personable, and professional. Working with him gave me a lot of confidence in ITrust Capital as a company. Because of my experience with Romeo, I am going to be recommending ITrust Capital to friends and family.
John Myser on Google
Very good customer service and help. Great knowledge to.
Sarah Skeete on Google
Jonathan helped me navigate a partial IRA transfer seamlessly. He was courteous and professional.
Samuel Mangampo on Google
Romeo was helpful in explaining the rollover process.
Richie Havener on Google
Jonathan is Great ….Informative and Very Helpful !
john cheek on Google
Romeo made the process simple and easy
Bel Bel on Google
Great talking with Rafael! He helped me to understand how to implement my strategy.
Susanne Morris on Google
Johnathan has been amazing. He was very patient and kind helping me set up my account and answered all my question so I understood them clearly. He was also available today right away to help finish my bank info. I couldn't have gotten a better person to help me. Looking forward to great things with ITrust
Kevin Hahn on Google
Jimbo was a rockstar. He was informative, knowledgeable, and helpful.
German Miranda on Google
They're are very helpful
John Anon on Google
Jonathan handled my situation with admirable professionalism.
Denise Brown on Google
Most notable customer service experience by Associate, Chris Lee. The one most important aspect of my interaction with a Company is how I am treated and I experienced a very pleasant and friendly but professional experience dealing the Chris. Thanks for a job well done, called Customer Service!
Paul Salvo on Google
Hi Jonathan helped me on a phone call. He was very knowledgeable on my questions on withdrawals. He told me on the process on my withdrawal questions..He answered my phone call right away. It was very nice talking to him. He was very helpfil. Thankyou Jonathon
Yad Patrus on Google
Yeah, Jonathan online helped that he did it for us was awesome and we really appreciate your excellent assistance that it was super helpful. Thank you.
randy tyson on Google
David was very helpful thank you.
Michael Pressley on Google
Had questions about opening an IRA account and David was very helpful giving me information to do so. Customer service is top notch. Thanks!
Allen Santee on Google
Jonathan was a great Help to me in resolving a Deposit issue I was having with my itrustcapital acct very professional and Courteous appreciated the Help very Much.
xavier maldonado on Google
Very helpful, had a few questions i wasn't sure about Rafael helped clear it up and gave other helpful info needed to make the sign up process smooth and easy.
Michael Davidson on Google
David was so helpfull! He answered all of my questions very simply and made everything very easy to follow. I am very pleased I made this move to iTrustCapital!
Richard Francois on Google
Sent my tsp rollover check to itrust capital over two weeks ago. They have yet to receive it. The transfer process so far has been stressful.
Carter on Google
Aaron Pryor on Google
Great Customer service, follow through the whole process.
Willie Gibson on Google
Romeo did a great job he took his time help me transfer two of my accounts into I trust capital never rushed me and was very very respect
Aqua Brite on Google
Jonathan was a great help and I truly appreciate him walking me through my concerns!!
william nix on Google
professional and courteous and answered all my questions and took care of my needs. I'm looking forward to doing more business in the future.
Tony Zubiria on Google
I liked being offered crypto products
Pete on Google
I initiated a cash withdrawal online and ggI received an email stating what my next steps were in the process. I completed the online tasks as requested. Per the next email received, I went online and scheduled a zoom call. During the zoom meeting I verified my identity. I was having issues answering the security questions so we did an alternate method of identification. This process took much longer than it should have because of issues on my end. I was fortunate to complete the process with Rafael Barraza. Rafael was very helpful, polite and patient during the zoom call. Rafael kept telling me there was no rush while I tried to log into online accounts the get the information needed. Rafael also gave me is personal number if I should have any questions in the future. Rafael gets an A+.
Delmy Portillo on Google
Johnathan Kim was helpful and patient in explaining the transfer of my IRA. Working with him made me feel confident about doing business with iTrust.
Corey Anderson on Google
David did an awesome job helping me navigate funding my PCA account from an already existing Roth IRA account in house over the phone. Every time I call in to iTrust Capitol the wait times are very short, you get to talk with a human and they are amazing and very knowledgeable at what they do. Thanks David for making the process so simple and stress free!
D Max Bruce on Google
Ayrton guided me through a complicated website that did not work for me. Got the job done in a reasonable amount of time. I am a happy camper. Well done Ayrton!
Michael Maugeri on Google
Chris made this an easy “light speed” transaction. He obviously knows what he is doing and it was a pleasure to work with him👍👍👍
G Biekert on Google
Excellent customer service. Answered my questions professionally and promptly.
David Cole on Google
I spoke with ARYTON today and his Customer Service was exceptional! Thank you to him and I Trust Capital for all you do.
Tony Ogunjobi on Google
David Cruz helped. And answered all my questions. Ty sir
Brett Espinoza on Google
I was helped by Romeo, and he was great.
Jose Vazquez on Google
I’m convinced Itrustcapital is the best Crypto IRA there is so I’ll be a HODL client for them and Romeo is a great host. Keep up the good work! Jose
Mark Martin on Google
David Cruz at ITrust very helpful, patient and provided amazing service with IRA plus statements and New Q products. Thanks David.
Phil Koreis on Google
Answers, detailed and clear!! Extremely Helpful, excellent guide
Matt Franklin on Google
I’m a huge fan of iTrust Capital. They give me tons of investment options for my SEP IRA and very reasonable fees for Bitcoin purchases. And the customer service is consistently excellent. Yesterday I had an issue and Lucas helped me get it solved pronto. I tell anyone interested in including bitcoin in their retirement strategy to use iTrust.
Ray on Google
ITrust, does a great job with whom they hire. Another GREAT agent, Romeo. Super nice and very helpful! Thank you iTrust!!
est l on Google
Lucas provided excellent customer service. Fast, efficient, secure and professional communication to reset my MFA and restore access to my account
Jeffrey Hurless on Google
Wow! Very easy process to transfer my crypto off my cold wallet to ITrust Capital. Ayrton stayed on the phone with me for the entire process and called back once transfer was complete. Highest recommendation!
Sean V on Google
I would like to share my positive experience working with Josh B. He was incredibly courteous and professional, and he made me feel like I was in good hands throughout the entire process. As someone who is not computer savvy, I truly appreciated how Josh B went step-by-step to ensure I felt comfortable every step of the way. The process was pleasant, quick, and easy, with absolutely no hassles.
Michael Duong on Google
I had a fantastic experience working with Alex at iTrustCapital. He was incredibly knowledgeable about the platform and the crypto process. He answered all my questions promptly and made me feel confident in my investment decisions. Highly recommend asking for Alex if you need help
Timothy Davis on Google
Andrew was very helpful. He is very professional and makes you feel very comfortable! I highly recommend Andrew to anyone!
Larry Traiger on Google
Bobby was so nice and helpful!
markus valko on Google
Bryan was great, patient, and knowledgeable. Give him a raise before he gets poached.
Joe on Google
Just had another great experience with iTrust Capital. As a senior citizen I'm not to computer savvy. When ever I have a question they have no problem helping me out. Special shout out to Portia A has helped me several times. You can't go wrong with iTtust Capital no matter your account size you are treated as a valued client!!! Thank you again Portia!!! 👍👍
Ken Gunion on Google
He was good and patient
Terry Bowman on Google
Darya was very professional. Very patient and helpful with my request.
De Farian on Google
I recently signed up with Itrust and was not certain if I made the right decision. But... After speaking with David, I feel so much more confident in my decision. He was patient and answered every single question I had. Thank you David. You are definitely an asset to Itrust!
Charm LéPre on Google
Aniah was very pleasant to speak with. He was courteous, possessed a welcoming energy, and was patient with me during our exchange. I look forward to working with iTrust Capital in the near future and Aniah is a significant reason why.
Simplicity on Google
Sam Gottlieb on Google
I called I trust Capital today and had the pleasure of speaking to Jonathan he was great! He addressed concerns, listened and was attentive. Today Jonathan helped me find the location of my tax documents. He also told me about Q the new formulated quantitative trading strategies. I wanted to try out the new Q product so I sold some of my crypto to get the fiat USD as their is a minimum requirement. Jonathan patiently walk me through how to enroll. I'm very excited to try the new Ai Q automated platform as trying to guess the market is impossible. Jonathan's knowledgeable and familiarity with the platform gave me the confidence to try out the new Q product. Thank you Jonathan and I hope many callers get to have you as their support person as you represent iTrustCapital in a very friendly and professional manner and who want the best for their clients.
Chris. blythe on Google
David was knowledgeable and patient. Great job.
David White on Google
David was really great answering my questions. He took time to get into the details of how to use the website and the new Q system. Great customer service!
Antonio Rosa on Google
Spoke to agent (Romeo Delavictoria) after a brief hold and he was able to walk me through the transfer request process and also shared information about their new AI powered trading. A+ service
Rhonda Edwards on Google
Unlike so many businesses.... iTrustCapital has trained people who actually will talk to you and help navigate the website. Thank you Jonathan for your information and patience as I tried to learn all the new features that the website offers. Rhonda Edwards
M E on Google
Rafael provided prompt professional customer service today for me. Appreciated being able to get my situation resolved immediately.
Eric Wiesner on Google
Romeo and I Trust Capital was extremely helpful and patient in assisting me with setting up my ITRUST account.
Michael Whalen on Google
I am new to I Trust Capital and I had an experience today with Alex that was very professional. He walked me through the deposit process With my crypto and gave me a piece of mind. Alex was very informative and answered all my questions decisively and on point. I highly recommend I Trust Capital for all the representatives have been wonderful walking me through a very nerve-racking process With these electronic transactions, which can be very confusing. That being said, I highly recommend I Trust Capital to secure your crypto and have it in your own custody with I Trust. Shout out to all team members you’ve told them wonderful🙏🙏
Karl DeVos on Google
2 things and I usually never do these.... Johnathan who was very helpful with my questions had great customer service qualities, I would have gave him 5 stars, but they do not break it up, however I do not understand using a third party to sign in directly to your bank account with your bank passwords and everything.... Are you kidding me!!! and people do this to link their ITrust acct. When I saw that I believed i was on a spam page, but called and sure enough you can not just attach a back account you want like other programs which seems very insecure to me, hope they change it as alot of people I talked to did not like it. My 2 cents...Have a Blessed day.
Mark Weis on Google
Spoke with Jonathan today and he was a great help. Everyone should take your IRA and consider transferring it to a Roth IRA and speak with Jonathan. If need help contact me.
Mijoung Choi on Google
Romeo was incredibly kind and patient while helping me open my Roth IRA and conversion traditional IRA. He walked me through every step clearly and never make me feel rushed. Thank you, Romeo, for your excellent help!
Benjamin Doto on Google
Jonathan K was a big help. Thank you.
Rick Raney on Google
Wow! For one, these are the first people I am trusting with my $$. And in a day where live customer service is nearly nonresistant, ITC is killing it. Recently spoke with a very helpful and all around personable guy named Aniah D. And that was a call back from me hanging up on the hold line the day prior. I didn't even request a call and they still circled back. Who does that? ITC does it!
Jeff Steffen on Google
Josh, including the entire staff, helped me more than I could imagine. I was scared to death to transfer all my money. And, Josh made it easier than brushing my teeth. Thank you.
Phil Harris on Google
The staff at I. trust Capital, very respectful and knowledgeable as well as helpful.
Bradley Porterfield on Google
Great customer service. Rafael was patient and informative.
Susan Laird on Google
Jonathan Kim Help me today solve an ACH funding issue and start a new Q strategy account. He was very knowledgeable and patient with me. I enjoyed his relaxed conversational style that made me feel under no time pressure. Thank you, Jonathon!
Mark Ward on Google
Great help from Romeo. Top notch just as you would expect from ITRUST CAPITAL. Answered some very important questions, which solidified my confidence in selecting ITRUST CAPITAL with all of my investment needs. Thanks Romeo!
Andre Massoud on Google
I trust capital customer service is amazing. I spoke to a gentleman his name is Rafael. He delivered an excellent customer service experience. He listened carefully, answered each question thoroughly, and made sure all of my concerns were fully addressed. His clear guidance gave me real peace of mind.
Jesse Simpson on Google
Trustworthy company with solid customer service.
Cynthia Uyehara on Google
maureen hughes on Google
Jeff had amazing patience with me. Very kind and felt very comfortable with his help. True Asset for Itrustcapital. Thanks So Much Jeff
Rodney Gordner on Google
Rafael was extremely helpful a video conference call, could not have got it done without him.
MARVIN WHEELER on Google
Romeo at Itrustcapital was extremely patient and polite as he guided me through the funds transfer and signature paperwork. He even help me add a promotion code that I did not have available at that moment. His customer service skills are remarkable.
Victor Smith II on Google
Alex was awesome! He answered all my questions and was very helpful and knowledgeable about everything I asked. Thank you Alex. I look forward to working with you
Chaplain CrystalMarie Daniels on Google
Jimboo is amazing! He provided me with the best customer service.. he is so knowledgeable about the different products ITrust Capital.. this space is new to me, but he made me feel important and appreciate it. Thanks, Jimbo.
Cindy Herzer on Google
Alex was exceptionally helpful in walking me through transferring my crypto to my new iTrustCaputal account. I couldn't have accomplished this confidently without his patient professional guidance. Thank you so much, Alex and iTrustCapital. You offer outstanding service which I so appreciate.
Christie Lollar on Google
I worked with Walter today to make some adjustments to my account. He was very patient and walked me through each step. I got all the changes made I needed to. Great support!
Carlton LASSITER on Google
Kevin Bennett on Google
Romeo did a great job answering my questions I had and providing extra detail when I needed it.
Lisvette Aguayo Hill (LA) on Google
I had an excellent experience with iTrustCapital. I recently ran into a processing error with a pending transfer that was incorrectly coded, and the agent who assisted me was absolutely fantastic. Thanks Bobby!!
Mike on Google
Great customer service. Andrew answered all questions with directive guidance. iTrust Capital is unparalleled in crypto banking.
Tom McHale on Google
Thanks Jimbo
Carolina Isea on Google
Bobby was great at explaining every step of the way when I encountered some issues. Great customer service and support!
marcus hogle on Google
itrustcapital is personable and helpful. Thanks Andrew for clarifying the mechanics of a premium custody account.
William Lynn on Google
Lucas was extremely knowledgeable and helpful with helping me gain an understanding of how to open a PCA and options to fund them. He also broke down how the referral rewards program worked and how it could be applied to different accounts. Overall, great customer service!
awstock3 on Google
Daniel Levie on Google
Alex made my transfer of assets to I trust capital so easy.
Jake on Google
Romeo was instrumental in helping me move my digital assets as I was concerned about the process. I was locked out of my account on Friday and on Monday they were able to quickly direct me through getting back into my account and walk me through the process with no problems. There were several points within this process that required call backs and Romeo made this process so much easier than expected while talking me through each step. I would highly recommend Romeo to anyone who asks.
Kurt Fries on Google
Walter was very insightful and helpful. Answered my questions and steered me in the right direction on the Phone app. Very satisfied with his customer service and attitude. Perhaps Itrust capital should send him to Hawaii for a week, all expenses paid for his excellent work ethic. 👍🤙🏼
Lenny Reynolds on Google
Great Place to Buy ur Crypto, the Customer Service was top shelf, very helpful, from the beginning of my experience, to the end.!!!.
James Dillard on Google
Andrew was extremely professional and helpful.
David J. Singleton on Google
I spoke with Ben today and he answered all of my questions and concerns. Additionally, when I asked him a question he was not able to answer he informed me that he would get back to me. He handled the call respectfully and he demonstrated an understanding and appreciation of where I am on this journey. 👍🏾
Chuck on Google
Great service and knowledgeable about my needs
CHRISTIAN SMITH on Google
Shawn K. was very helpful with assisting me with the questions I had about opening an account. He was knowledgeable and patient.
Les Daugherty on Google
Alex at ITrustCapital’s made my transfer from Robinhood, and I highly appreciate his excellent customer service in helping me making my transfer into my account.
Video Reviews
iTrustCapital Testimonial Review
Bryan let us know what drew him to iTrustCapital and why others should sign up too!
iTrustCapital Sign Up and Customer Service Review
Desirae talks about how easy it was to sign up and her appreciation for our customer service experience!
iTrustCapital Platform Review
Listen in on Jacob's iTrustCapital Platform Testimonial Review! "Easy-to-use" and "secure"? There's more where that came from.
Kerry’s Top 3 Reasons to Use iTrustCapital
Kerry lets us know what drew her to iTrustCapital and why she loves it. Watch the video to get the full inside scoop.
Client Experience Review
Kevin is "jazzed" up about iTrustCapital's Crypto IRAs and appreciates how personable his interactions are with our client experience team.
Chris’ Top 3 Reasons to Use iTrustCapital
What's an iTrustCapital Review without highlighting our list of options, minimal fees, and security? Chris let us know what impressed him about the iTrustCapital platform and why he chose us.