iTrustCapital Reviews
Don't just take our word for it, our reviews tell the story.
8000+
Reviews Rated "Excellent"
Jim Skarda on Google
When you have a question and need customer service, you can easily and rather quickly get someone on the phone which to me is worth alot
Geoff Wyatt on Google
Jonathan was great to work with during my IRA fund transfer process into ITrustCapital. He kept me updated daily and answered any questions or concerns I had.
John Dalkowski IV on Google
Bobby was very personable and helpful. I appreciate his effort in trying to assist me
Dana Jackson on Google
Very pleased with the customer service we are receiving from Bryce. He is very knowledgeable and responsive to all my questions (401k rollovers, etc.). He is always a pleasure to speak with. Thanks for all your help!
Mark Fields on Google
My experience with iTrustCapital has been excellent over the last few years to now! Their processes and procedures are highly secured and their platform and mobile app works very well! Today, I had the pleasure of working with Josh C. to complete a transaction. Josh was very professional, knowledgeable, and responsive to my questions and needs. I highly recommend iTrustCapital, and hope you have the pleasure of working with Josh.
Igor Makarov on Google
Thank you, Benmdan, for your customer services, the quick response and adderssing my question via Live Chat. A great new feature! A+! Jessica, Relationship Manager, was super helpful, professional, and efficient! My question was immediately taken care of. Thank you! A couple of days later, Nadia and Jeff, from Customer Support assisted me with yet another task, which has been completed in time and as advertised thanks to their excellent service and support. Thank you so much for the exemplary customer care!
Robert Metro on Google
Friendless reprentative I've had in a long long time. Very knowledgeable as well!
craig giebel on Google
Francisco was easy to talk to and a great help in completing Roth IRA conversion
L .Fo on Google
Just spoke with an iTrust rep named Bobby P. He was courteous, professional, and answered all my questions succinctly. Grateful for his fund of knowledge and kindness. So glad I chose ITrust for my investment needs.
Pat Hinson on Google
Linda Rosen on Google
I was very impressed with the iTrust security to disburse the RMD payment. Online support was fast and efficient with multiple levels of security. And then I spoke with the Chris Lee for the final transaction to release the funds. Very easy and smooth and secure!
CoJoXRP69 on Google
Francisco was very helpful and solved my problem quickly…. Thanks
Jeramy kaydus on Google
This team is dialed in!! Fantastic transfer from old custodian to new. Great customer service!
Class Diesel on Google
I think I trust Capitol is an amazing platform, and a one-of-a-kind option for retirement savings. When I needed some help with a distribution, Chris Lee was excellent to work with. He was very helpful and made me very comfortable with my choice to do business with ITrust Capitol. Thanks again, Chris! Sincerely ,James in Massachusetts
Robert B on Google
The website is very well laid out to get what i needed done, done. The person i spoke with on rhe phone was very helpful and knowledgeable. Definitely recommend at this point.
Burmaa Zunduisuren on Google
"I had a fantastic experience speaking with Romeo DelaVictoria, the Relationship Manager. From the moment I called to inquire about their services, Romeo was incredibly professional, knowledgeable, and attentive. They took the time to thoroughly explain all the details, patiently answered my questions, and ensured I had a clear understanding of my options. Their friendly and approachable demeanor made the conversation easy and enjoyable. I truly appreciated the excellent customer service and dedication to helping clients. I would highly recommend reaching out to Romeo for anyone looking for reliable and helpful assistance!"
Marcie Murphy on Google
I must say Bryce was such a huge help walking me through each step. He was friendly and so patient and helpful. Great experience!
Brent Littlefield on Google
Steven Weber on Google
Walter said he was a new hire but would help me navigating the process of funding a Roth IRA account. He was very patient and helpful with sound information. Thank you Steve
4 Siblings Investments on Google
Andrew Cho on Google
patrick Gould on Google
Nicholas Zurawski on Google
Every time I have called I get to talk to someone quickly and they are always able to answer my questions. Aniah Dunaway was who I spoke with most recently and was very helpful.
Holly Kelly on Google
ITrustCaptial is a great company to purchase and store digital assets and metals. My questions and transactions are dealt with professionally and quickly. I have referred them to my friends and my family. It is a straight forward process open an account.
Tarik OUDJEHANI on Google
Bryce Nielsen was a great support walking through the account opening and platform usage, excellent and keep it up!
Pam Rogers on Google
Bryce was very patient and helpful. I have no experience in buying or selling. He walked me through every step with grace.
Gregg Welch on Google
I recently called customer service at I-Trust-Capital and spoke with a representative by the name of Francisco. I have to say, it was nice to speak with someone who was knowledgeable, friendly, and actually seemed like he didn't mind taking the time to help me out by answering a slew of questions. I was very grateful, for the great customer service, which is important to me! I recently became a customer of ITC about five weeks ago. Thank you, Francisco. GW
JERRY KNIGHT on Google
Jessica was very friendly and helpful.
B on Google
Andrew helped out in a very quick response and I took care of my issue right away
Colette on Google
Andrew answered all my questions. Very happy to have his help!
J S on Google
Great customer service. Very friendly
Lori Arguello on Google
Very patient and helpful
Orlando Wiley on Google
Aniah was very friendly and helpful. This seem like a really good company, every time I call all of the customer service reps are very helpful and knowledgeable with my questions. 👍🏿
Alan Gebert on Google
Gabriel Cazarez on Google
Great help with my questions
Robert Bluni on Google
My representative Chris was polite, knowledgeable and very helpful. Seamless experience. 👍🏼
TJ Przybylski on Google
Glad I moved my IRAs to trust Capital instead of the other options out there. Lower costs, good selection of crypto projects, and great service.
David Remias on Google
So far so good with Itrustcapital. They have been very professional from the start in getting my roth ira transferred. Specifically, a special thanks to Bryce who has helped me on multiple occasions. Not only was he courteous and resourceful, he was instrumental in confirming the transfer of my roth from a different account. Most notably my roth was been Transferred via wire, Bryce was aware I was anxious for the transfer to arrive, and eager to pounce on investment opportunity while the price was low. He made it a point to follow up with me as soon as the funds arrived to let me know they were available for trading. Just first class. Thanks again Bryce!
B “Big Dog” on Google
Harold R on Google
Had another pleasant and productive conversation with I TrustCapital. Glad I found them. This time it was Bryce.
Marc Folsom Sr. on Google
I recently transferred my IRA to iTrustCapital, and I couldn’t be happier with the experience. From start to finish, their team was professional, responsive, and incredibly helpful. The transfer process was smooth and straightforward, with clear instructions and excellent communication at every step. What really stood out to me was their commitment to customer service. Any questions I had were answered promptly, and they made sure I understood every part of the process. The platform itself is user-friendly, and I appreciate the transparency in fees and investment options. If you’re considering investing in crypto or precious metals through an IRA, I highly recommend iTrustCapital. My experience has been nothing but positive, and I feel confident knowing my retirement funds are in good hands!
ann flynn on Google
Customer service is alive and well through itrust’s rep., Abby! Abby was patient, upbeat, and most helpful. She answered all our questions. Thank you. I feel confident placing my money with this company.
Paul Doepfner on Google
Romeo was very courteous and polite and knowledgeable about the subject I called in for. I felt well served and he resolved my issues and had good and insightful advice for me.
Lee Bartlett on Google
Aniah Dunaway-Pugh was accommodating and easy to talk to. He helped me with an issue with my account and the problem was solved fast!
Sandra Leonard on Google
Marian was very helpful in responding to my request. I appreciate her commitment to ensure my question was answered. Thank you.
Jimmie Pinon on Google
1st contact with ITrust Capital and impressed with how knowledgeable and quick service and easy setting up a new account. Thanks you so much Alex . 👍👍
Michigan Feedback on Google
Brendon and Dani provided excellent follow up to help get my account activated fast when I had an issue with the bank wire transfer. I’m now on the QFS Baby!! Thanks so much.. and I’m ready for that tee-shirt !! Cheers
William Pugh on Google
Bryce with iTrust Capital was extremely helpful and patient in assisting me with how to make a partial rollover from my IRA to an iTrust Capital IRA
Tom Burgess on Google
Crypto currency investing can be a precarious endeavor. I did lots of research and decided iTrustCapital.com is the best choice for me to set up a self-directed IRA for crypto investing. The telephone support at iTrustCapital is OUTSTANDING. I called them a half dozen times trying to figure how to pull everything together between my local bank and the iTrustCapital platform. It's actually pretty straight-forward; I'm just not up to speed on crypto investing. Everyone there is polite and helpful, and knowledgeable. AND...they're Americans located in California! Not off-shore somewhere. BRYCE NIELSEN is a fine young support rep who answered my final questions before initiating the wire transfer to fund my IRA. I hoped to complete the transfer by close-of-business and BRYCE went out of his way to assist me, offering to keep an eye out for my incoming wire transfer, and then confirm for me its arrival and approval. Too good. =D I wasn't sure what to expect from iTrustCapital.com, having experienced a couple of 'difficulties' with other online crypto trading entities. iTrustCapital.com sponsors some Crypto Casey episodes on YouTube, so I hoped for the best. I'm pleasantly surprised by the quality of the phone support, and by its "tone." In other words, everyone with whom I spoke was patient and pleased to help me. They actually seem to APPRECIATE my business, which is REFRESHING in the crypto investing realm. I look forward to a long mutually beneficial relationship with iTrustCapital.com. Thanks to Bryce and Etan and Bobby and Sean.
Carrie Duarte on Google
Aniah was great to work with when we were having issues. Great customer service!
Carlene Erikson on Google
I recently had to make some adjustments to my accounts and Ayrton was very patient (I had several questions) and helpful. As I was nervous about making these changes, it was great to have someone so calm helping me!
Teresa Arnett on Google
Thank you for your expertise! Very helpful, and patient.
Barry Shrewsbury on Google
Shawn was very helpful
Ryan Fais on Google
I recently had an issue with funding my account, and Aniah D. from the iTrustCapital team provided outstanding support. He was professional, succinct, and, most importantly, successful. Aniah assured me he would resolve the problem, and he did exactly that—saving me over a week of waiting time. Thanks to his efficiency, my account was funded within just a few hours. I truly appreciate the great service from Aniah and the entire iTrustCapital team. This experience has solidified my confidence that my digital assets are in good hands for many years to come. Highly recommended!
Gregory Santana on Google
I had to call iTrust Capital because my IRA had not posted. I spoke with Andrew at iTrust, who reviewed my paperwork. It was the other IRA company not responding. Andrew guide me through what had to be done, verified what I needed to do and verified my information. Andrew knows his forms, and what needed to go in the right place. Very patient to answer all my questions to my understanding and straightforward. I highly recommend Andrew at iTrust and iTrust doing it right the first-time.
Carl Osterman on Google
ITrust Capital customer service is absolutely great. They are always there to help when you have questions or need assistance. It’s nice to have customer support that cares.
Bill B on Google
Had the pleasure of speaking with Bryce at iTrust Capital. Bryce was extremely knowledgeable and pleasant. He answered all of my questions and made me appreciate moving my money to iTrust Capital. Thanks again Bryce. I highly recommend this company and this person. Thank you Bryce
C van on Google
Francisco did a great job
Katherine Lambert on Google
Had a problem getting a second account set up and Romeo made it happen. So kind, patient and walked me through the funds transfer process!
David on Google
While I have various 401k and IRA accounts through current and previous employers, I was looking for an outside organization to buy/sell crypto to expand my portfolio. After a bit of research I decided to go with iTrustCapital for the sole purpose of an IRA in which I would be in control of buying and selling crypto. The process was easy to get started and after a minor glitch that was resolved by the team, I am satisfied with the service and capabilities of the account.
Amy Carter on Google
Bryce was so helpful, patient, and friendly when helping my husband make his first crypto purchase. Smart and well spoken, we will definitely ask for Bryce next time.
Sherry Whitcomb on Google
Romeo was very helpful with locating my rollover check! He was very thorough and and easy to communicate with
Laurie Masters on Google
Jessica was prompt, responsive, and proactive in her follow-up - thanks!
Irwin Leah on Google
Judy Hajdu on Google
Thank you Trent,Jeff & Fuji! The team has been great to work with! Response time was quick and they answered all of my questions. Looking forward to the growth!
sean christmann on Google
Courteous and helpful answered all my questions thank you
Louise Allard on Google
I'm using I Trust Capital as my investment vehicle for Bitcoin and precious metals. They are easy to reach on email and phone calls. Their staff is knowledgeable, patient, and very professional. Since I'm new at it, they have been very helpful and supportive. Romeo helped me on two recent occasions. He exemplifies the best of I Trust Capital.
Job Charles on Google
Romeo was very patient and professional.
Juan E on Google
Francisco was really great! He provided great customer service.
David Magnelli on Google
Daniel Weigum on Google
Finding a way to diversify my retirement portfolio and avoid all the tax complications of crypto has been nearly impossible. Alex, Josh, Bryce, Isaac, Fuji, and Jeff from iTrustCapital were very knowledgeable and friendly making it effortless to roll over my 401k into a Roth IRA where all the gains are tax free after 59 1/2. Thank you!
Maureen Moss on Google
Didn’t have a clue to what I was doing, but Ayrton did! He patiently worked through the process with me, explaining for my own edification how to complete the process. Needless to say, I have finished the task and am excited to begin my new venture.
Alex Iby on Google
The support rep Francisco I spoke with was very helpful. Easy to talk to and pointed me in the right direction.
Timothy Fournier on Google
I had a couple questions with the Premium Custody accounts and general crypto questions. Bryce was very knowledgeable,helpful and was able to answer my questions. Thank you.
Kevin Benoit on Google
g-bob scrumpknick on Google
Andrew was a huge help, made it super easy to understand my new Bitcoin Roth IRA….. Thank You iTrust Capital Viva La Revolucion
Dorian on Google
Great platform to use for investing! Top notch customer service! Highly recommended!
Randall Sampson on Google
Ben was awesome! He answered very complicated questions in an easy to understand way. You own your crypto and your future! Talk your professional business accountant first.
Carol Thomas on Google
Marian was very helpful and patient with me. This is all new to me and she was able to help me navigate through the process with ease.
Josh Yatz on Google
Terry O'Shea on Google
Jessica was excellent, very informative, and very responsive. She made everything go very smoothly
Jerry Crockett on Google
greg matthews on Google
Helmed me with a complex problem
Michael Rasmussen on Google
Bryce is very professional and easy to talk to. I had all my questions answered.
Todd M on Google
Great support and service from Bryce at Itrust Capital.
John Zuch on Google
Julian was helpful with answering several questions I have with some of the mechanics of your service . Very courteous as well. Thanks.
Evimeria Evimeria on Google
Great very helpful and polite 👍👍👍
Jason Delgado on Google
Abby was not only helpful and polite but also professional in every aspect. She took great care of my privacy and account security, and she resolved our pending issue with my wife’s account promptly. Thank you.
bernadette lucking on Google
Very helpful and knowledgeable.
John Maddalena on Google
Excellent customer support. Thanks Romeo Br, John M
george Perakis on Google
It's not many places you can call and almost immediately get a person on the line. I've had the pleasure of talking to Abby. She knew exactly what to do to answer my questions or fix my problem. She is definitely an asset to the Itrust team.
Dennis McLynn on Google
Jett was very knowledgeable and helpful in helping me transfer from my 401(k) into my iTrustCapital IRA.
John Underberg on Google
Romeo did an excellent job helping me out
Caryn Pace on Google
Julian was very helpful and patient .. and now I will be able to fund my correct IRA. Thank you Julian!
SARAH B on Google
Aniah made my day! He is very personable and professional
Bonnie Kitahata on Google
Great customer service from Romeo! I had some questions about my accounts and he was very patient explaining everything. He walked me through my accounts step-by-step until all of my issues were resolved and questions answered!
C D on Google
I was helped by Chris Lee he was Great... very professional and knowledgeable... highly recommended..
Teresa Sarduy on Google
Steven Fair, Jr. on Google
Chris gave great customer service. The process of verifying my distribution request was smooth and efficient. Thank you.
Glen Todd on Google
The iTrust Capital Team was very helpful in getting me set up with my account and my transfer. The transaction was seamless and the communication was excellent! ⭐️⭐️⭐️⭐️⭐️ The representatives that assisted me were Trent and Chad.
Muralidaran on Google
If you are looking for Crypto retirement account, iTrustCapital is the way to go. I have been with them for several years, they are trust worthy with good service.
Ralph pileggi on Google
Great people to work with.
Shannon Melton on Google
Bryce was a big help! Was quick to take care of my issue.
Steve on Google
Thanks for the help!
James W Porter on Google
While the business processes for expediting distributions could definitely use some help... The support folks are very friendly and try to help as best they can. Brendan did a fine job of helping keep the process going but iTrust specifically seemed to leave me hanging with no status.
Erling Shop on Google
Chris Lee as well as Lindsey and Josh have provided professional, excellent service for me. Thank you!
Thad on Google
So far so good. Easy for me to talk to as a newbie. Helpful in transfer
Booster “Booster44” Celly on Google
Had very nice friendly conversation with Romeo. Top notch service from a top notch guy.
Boosker on Google
These folks dont treat you like the normal banks, it's significantly better. They are patient with me as we iron out the details of the crypto world. Incase you don't know this, most crypto platforms have a customer service level that anticipates that you live in your mom's basement and know the ropes already. Bryce is amazing.
Janice Vincak on Google
I’ve had some challenges getting my account funded to no fault of iTrust Capital. Once I was aware that my Custodian uses another company for transfers, Aniah was very kind to walk me through the steps online. I appreciate his kindness and patience.
Bill Merritt on Google
Andrew was courteous and solved my issue quickly.
eric bowman on Google
It's always a pleasure speaking to the representatives at I trust capital. They are all knowledgeable and answer all my questions to my satisfaction.
Frank D'Avanzo on Google
Lane Kelly on Google
Bryce was very helpful. He answered my concerns of account security, and walked me through adding 2FA with google authenticator
Kellseth1 on Google
I couldn’t have asked for better support from Jessica at I Trust Capital. She stayed on top of my case from start to finish.
Kristine Minten on Google
Bryce was excellent!
Kelly A. Burnett on Google
Fantastic customer service with ease of access and responsive. The world needs more of this standard of care. Kudos to management for great staff.
Bobbie Covington on Google
Based on B Nielsen professionals instruction and guidance I am very happy. Nielsen is I trust best agent based on my experience with him. Thank you for hiring the best agent.
James Elsing on Google
I called iTrustCapital and spoke with Bryce Nielsen, plus we exchanged several e-mails regarding the deposit of funds into my account and questions about several transactions. Bryce promtly fixed the problem and answered all questions. He was friendly, polite, professional, and always responded in a timely fashion. Thank you.
Chris Hardie on Google
Bryce was very attentive to my issue. Great to talk with.
John Lampard on Google
Fantastic Customer Service Fantastic Customer Service! I called and the call was answered almost immediately, and all my questions were answered, and we even looked through my account and find tuned it.
Emma Matthewson on Google
I’m really enjoying itrustcapital so far! I’ve been able to buy all the cryptocurrency I’ve been interested in. This is a great way to purchase crypto without being taxed to death like you would on something like Coinbase. I like how easy it is to check my account through the app as well. Brendan has been a huge help with getting my family setup with each of their own accounts. Brendan has also answered any questions we’ve had kindly and quickly. This is the new way for crypto! I’m excited for the future. I recommend this to anyone who is interested in investing in cryptocurrency :) Also update: - I’ve been using iTrust for several months now and it’s still going great! The customer service has been amazing. Brendan is someone I contact for help when I need it, and he always gets back to me fairly quickly. I’m so glad I am with iTrustCapital for my crypto journey!!! Not to mention the awesome rewards you get for referrals :)
Raymond Wilson on Google
GJ G on Google
Brendan answered all my questions and his customer service is great!
Nory Boyce on Google
Ashley was patient and kind she walked me through the set up account i appreciate it she was very knowledgeable what great customer service i received thanks again have a blessed day
Kerry Gustafson on Google
Bryce and Andrew were extremely helpful and they made it very easy for me to do Financial business with them .I highly recommend I trust capital!
Al Mirand on Google
Prompt, and accurate service.
Danny Fix on Google
Great experience with itrust! Highly recommend. Also Josh was great to work with.
Robert Lustbader on Google
Just opened an account with I Trust Capital. Bryce was patient and helped me through the steps needed to insure safety. Bryce service was excellent and made it easy even for me.
Jeremy von Buelow on Google
Great customer service and all questions answered!
Lyle Coyman on Google
Jonathan was extremely helpful with me, transferring two IRA very knowledgeable and I actually learned a lot from him i can't thank him enough Lyle Coyman
Mike on Google
Jett helped me initiate an IRA transfer a little while ago and I forgot to give him a review and so I wanted to give credit where credit is due. Jett was very professional and with his help I received the funds in my account quickly and without issue. I would recommend both Jett and iTrustcapital
Jason Berry on Google
Bryce was great
Massage by Maggie on Google
Jonathan was great at communicating and used multiple methods to make sure I was promptly aware of the info I needed.
William Portier on Google
Brendan has been very helpful during this process. Always returns text, calls and emails in a timely fashion and very knowledgeable once he gets in touch with you.
Jason Nolan on Google
Jett was able to help guide me through my transfer and answer my questions right away. Give him a promotion!
Leonardo Tamburello on Google
The team at iTrust was helpful from initial application through funding the account. Any and all questions I had were promptly answered. Great customer service at iTrust!
david weisberg on Google
Made a complicated process simple!
Jerry Becker on Google
Helped me set up fee payment for my IRA cash transfer conversion to my iTrust ROTH.
Z JESSICA on Google
Thank you, Bobby. He was very patient and helpful. He took care of my situation immediately. Wonderful service.👍
eCommerce Holdings on Google
stacy was terrific!
Dee Emvee on Google
ITrustCapital has excellent customer support. They helped me with an issue rerouting funds. Chris Lee gave me a call back after hours to assist. Great to speak to a helpful human to get help resolve an issue versus a virtual AI one.
Brian Carisone on Google
Very helpful setting my new iRA up
Ian Quinn on Google
iTrust was quick to respond with my request. Representative Stacy Liu was very customer friendly and comforting throughout the process in handling my request. Nothing really to complain.
Tiffany O'Connor on Google
The guy I spoke with was amazing, Francisco, and helpful. It was an odd situation and he was great! Thanks so much
inmano on Google
Excellent customer service
mikey rotondo on Google
Bobby was awesome made my life super easy and helped walk me through what I was doing, thanks Bobby!
Johnic Bean on Google
I spoke with Romeo, who helped me some Wire Transfer issues I was having. He was very Curteous and Professional.
4u2know on Google
Very helpful
Pat Thomas on Google
Thanks Francisco for your knowledge and friendly personality. Have a bless one!
TG Jackson on Google
Great customer support.Spoke with Bryce He was very helpful and informative. He also followed up, as promised.
Cleber Souza on Google
Chris Lee was very helpful, thank you
Greg Whiteman on Google
CBW “CBWriternyc” on Google
Joshua, my Relationship Manager was great, very efficient and knowledgeable. He answered all my questions and reinforced my decision to open an Itrust Capital account! Thank you Josh!
Greg Kraner on Google
Very professional, and extremely helpful! Went above and beyond to insure I received and understood all information.
rolando quintero on Google
Best Platform for crypto . Chris Lee, He is an excellent professional, with a lot of knowledge. Today he helped me and made sure that all my questions and needs were resolved.
1 2 on Google
Ayrton was great and provided quick efficient service!
John Scioneaux on Google
Brice was very helpful getting my account back up. I will use the mobile app instead of going through a VPN. Thank you!
Lynn Nerland on Google
John Senser on Google
Once again Bryce was very friendly on the phone. You have a keeper with this guy. Thanks iTrustCapital
Unni Thoyakkat on Google
Sonia Haag on Google
I called and spoke to Romeo at iTrust Capital and had some questions about the purchasing of gold and silver and Romeo was very knowledgeable and helpful. I truly appreciated his help.
Bobbyy Rivera on Google
Gio G on Google
I had the pleasure of speaking with Bryce with iTrust Capital. He walked me through each step of the entire enrollment process. He helped to made this experience very simple😊 Bryce also explained all the associated retirement accounts available. I'm now ready to activate my purchases. Thank you!!
Gokturk Ozer on Google
Very good company.
Verna Vicedo on Google
I was very satisfied with the service that I received from iTrust Capital representative Bryce. He’s very courteous and knowledgeable in what he does. Thank you again for your assistance.
Glen David on Google
Johnathan was very helpful in communicating my funding status. Great customer service. Thank you.
Castjah Bear on Google
Today I did a distribution. And the employee that help me was named Josh. He was wonderful and he was very understanding and he helped me get it sooner than expected.
Young Jo on Google
Thanks for helping transfers. Step by Step instructions. Much appreciated it 👍
Cruzan George on Google
iTrustCapital customer service is top notch! I had a pleasure talking with Bryce who made it easy to do a IRA transfer. Thanks Bryce
Mark Swaffer on Google
Another good interaction with iTrust on the phone with Andrew. I had some questions regarding the new Premium Custody Accounts (PCA) and Andrew addressed everything in an expert manner. Love the concept of the PCA, however until the option of migration of digital assets is available, it’s not for me. The way it is set up now creates a taxable event to participate in the new program.
Magda Porte on Google
I have received outstanding service.
D H on Google
Stacey was very helpful. She was very quick to respond and stayed in touch until my issue was resolved. She is definitely a great asset for your team. Thanks Stacey!
Tink Me on Google
Bryce was super helpful and very nice and easy to talk to. He made everything quick and simple!
Linda Young on Google
Jonathan was great and I really appreciate the personal Touch. He reached out to tell me I trust had completed the paperwork and also reached out both by email and text to let me know my I trust account had been funded. I especially appreciate the text as I sometimes Miss emails because of the quantity I receive!
Jacob Yokom on Google
iTrust has been great to work with. Support is fantastic. I’m able to call and talk to a human very quickly and have my questions answered.
Darin Wright Jr on Google
Demi was helpful and concise. She was professional and available for any questions. Thank you Demi for your time.
Bettina Ossana on Google
I’ve had several issues with my bank. I’ve talked with Brandon today and he was very patient while I worked through the updates for my app and how I could find my account. I also appreciate very much that I just let me buy my crypto even though you didn’t get paid, you didn’t try it from my account and waited until I refunded it a second time Also was very helpful with Chad yesterday when I had problems trying to wire money then was very helpful to my husband. We have been with ITrust for a couple of years and we love it and we really like it.
John Williamson on Google
Extremely knowledgeable had all the right answers and executed on what he said he was going to do
Marcia Mineo on Google
Friendly and knowledgeable service every time.
Nathan Pitts on Google
Bryce was super helpful and a great communicator. He answered all my questions about the new account I’m trying to get funded from an old IRA. Thanks!
Mike Hinze on Google
Jessica did everything in her power to expedite the process of transferring funds into ITrustCapital. Five out of five!
David Sutherland on Google
Christopher Wilson on Google
The new trust company seems much better/faster. Demi was efficient and helpful.
S C on Google
Chris Lee handled a distribution from my account, very professional and courteous process that was secure, thorough and painless. Thank You Chris
Page Brockman on Google
Just had a great experience with Josh, clear and concise, very professional. Thanks
Ricky Wade on Google
Very helpful got all my questions answered
Dante Hawkins on Google
Josh was patient and thorough! I truly enjoyed our interaction and the 2 tier protection for my distribution!!
curt white on Google
mike gosch on Google
Everyone has been patient and helpful.
Aldair Lopez on Google
Romeo at itrustcaptial was able to help me over the phone very easily appreciate the help he was very helpful and patient also was very detailed & orientated this guy needs a raise already Romeo for the WIN
Harry Fincher on Google
It was a pleasure talking with Jeff on the phone. He was very understanding and knowledgeable in helping me with the questions that I had
Mike H on Google
I had the pleasure of working with Josh at iTrustCapital. He ensured everything was easy and efficient, thanks.
Daniel Cummings on Google
iTrust Capital is a good company, and that is primarily due to the staff. In particular, Chris Lee has been on top of things and helped me get my funds transferred over smoothly and efficiently. ITrust Capital is where it is at for crypto IRAs!
Miranda Uhing on Google
Julian was SO helpful and answered my question right away with confidence. I also did not have to wait long on the phone at all, which is nice in this day and age. Awesome job guys!!
Johanna Thompson on Google
Josh was professional, friendly, and efficient. He did an excellent job with customer service.
Doug Bainton on Google
Francisco, Bryce and the entire iTrust team have been incredibly helpful and always answer all of my questions. They go above and beyond for their clients. A+++
Pat R. on Google
Excellent customer service. ITrustCapital reps never failed to answer my questions. I'm also impressed by how readily available they are. I have yet to use their trading services as I'm currently awaiting a funds transfer but I can say their customer service has been exceptional so far. Thanks Bryce!
Jennifer Kieta on Google
Chris was wonderful. He worked really hard to make sure we got what we needed in time and was very thorough and patient with us and our needs.
Bill Black on Google
I wanted to delete two accounts that had been set up in error. I couldn't do that on the website, which I would have preferred. Chatting with Brandon was proved to be an acceptable alternative, quick and easy.
Video Reviews
iTrustCapital Testimonial Review
Bryan let us know what drew him to iTrustCapital and why others should sign up too!
iTrustCapital Sign Up and Customer Service Review
Desirae talks about how easy it was to sign up and her appreciation for our customer service experience!
iTrustCapital Platform Review
Listen in on Jacob's iTrustCapital Platform Testimonial Review! "Easy-to-use" and "secure"? There's more where that came from.
Kerry’s Top 3 Reasons to Use iTrustCapital
Kerry lets us know what drew her to iTrustCapital and why she loves it. Watch the video to get the full inside scoop.
Client Experience Review
Kevin is "jazzed" up about iTrustCapital's Crypto IRAs and appreciates how personable his interactions are with our client experience team.
Chris’ Top 3 Reasons to Use iTrustCapital
What's an iTrustCapital Review without highlighting our list of options, minimal fees, and security? Chris let us know what impressed him about the iTrustCapital platform and why he chose us.